Careers at Packet Design
CALA (Caribbean and Latin America) Regional Systems Engineer
Position Description:
The System Engineer is responsible for all technical solutions, and competitive aspects for pre and post sales. System Engineer's must be both sales focused and technically astute. The System Engineer will work, in conjunction with Sales, Marketing, Product Managers, and Engineers to be the technical bridge between our Sales Representatives and System Engineers for their pre and post sales customers. The System Engineer will take ownership of driving customer satisfaction by proactively managing and delivering technical information to our customers and field organization both onsite, online (email), and via telephone.
Requirements:
- Excellent interpersonal, communication, persuasion, presentation and writing skills
- Experience scoping, managing and executing customer evaluations
- Hands on experience implementing, troubleshooting and supporting
- Proficient with TCP/IP networking, LANs and Network infrastructure
- Strong knowledge of OSPF, ISIS, BGP, and EIGRP
- Strong knowledge of MPLS/2547
- Strong knowledge of Linux and MySQL
- Outstanding problem solving skills, including the ability to meet a business requirement with a technical solution
- Excellent customer skills and able to work in very stressful customer situations
- Superior solution scoping abilities, using our existing solution and influencing new product development
- Experience with training materials and support documentation development is preferred
- Must be willing to work in a fast paced environment with multiple roles
- Must be willing to travel extensively and sometimes on short notice
- Must have 5+ years industry experience in Professional Services, engineering, or systems engineering plus network administration
- Knowledge of Linux/UNIX system administration
Other requirements: Ability to occasionally carry heavy boxes and work on equipment in confined areas (computer rooms)
We also require:
- Certifications - CCNA, or higher (such as CCIE)
- The ability to multi-task and prioritize
- Strong knowledge of XML/XSLT, and scripting in Perl, Python, or JavaScript
- Ability to travel up to 60% of the time
We prefer:
- BS/BA engineering or science degree
- ISP networking experience
- Past experience with network appliance technical support is a plus
Location of Position:
Sao Paolo or Rio De Janeiro
Language Requirements:
Fluent in Portuguese, Spanish and English
Please submit resumes via email to:
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